Privacy Policy
Last Updated: August 5, 2025
This Privacy Policy describes how Q5soft (referred to as "we," "us," or "our"), the brand name for the legal entity Q5Services, with its principal place of business in Thrissur, Kerala, India, collects, uses, and discloses your personal information. This policy applies to your use of our website q5soft.com, and our custom software development services.
We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
1. Information We Collect
1.1. Information You Provide to Us
When you interact with q5soft.com (e.g., through contact forms, inquiries about custom software, or if you are an enterprise customer configuring GTM for your SaaS product), we may collect the following personal information directly from you:
- Contact Information: This may include your phone number, email address, name, and company name, provided when you make an inquiry or engage with us for services.
We do not collect any other sensitive personal data or documents directly through q5soft.com.
1.2. Information We Collect Automatically
When you access and use our website (q5soft.com), we may automatically collect certain non-personal information about your device and usage:
- Usage Data: Information about how you interact with our website, such as the pages you view, the time and date of your visits, and the duration of your sessions. This helps us understand website traffic and identify areas for improvement.
- Device Information: Technical information about the device you use to access our website, including your Internet Protocol (IP) address, browser type, operating system, unique device identifiers, and mobile network information.
1.3. Information from Third-Party Services
We utilize third-party services to enhance and analyze the usage of our website:
- Google Analytics: We have implemented Google Analytics to track and report website usage on q5soft.com. Google Analytics may collect data such as your IP address, browser information, and details about your interaction with our site. This information is used for analytics purposes to understand user behavior, improve our website, and optimize its content.
- Google Tag Manager (GTM): As a service provider, we support the usage of GTM. Enterprise customers who engage us for custom software or use our SaaS products may configure their own Google Tag Manager. If a customer chooses to implement GTM, they are solely responsible for the tags they deploy and the data they collect through GTM. Q5soft acts solely as a platform provider or developer in such cases and is not responsible for the data collection practices initiated by the customer's GTM configuration.
2. How We Use Your Information
- To Respond to Inquiries: We use your contact information to respond to your questions, provide information about our services, and manage your requests made through q5soft.com.
- To Provide Custom Software Development Services: When we develop tailored software solutions for our clients, the collection, use, and management of personal data within those solutions are governed by the specific contractual agreements with those clients. In these scenarios, our client is the data controller, determining the purposes and means of processing the data. Q5Services acts as the data processor, meaning we process the data strictly according to the client's instructions and for the purposes defined in our contract with them. We do not use this data for our own purposes.
- To Improve Our Website: We analyze usage data collected via Google Analytics and other internal tools to understand website visitor behavior, identify trends, troubleshoot issues, and continuously improve the performance, content, and user experience of q5soft.com.
- To Ensure Security: We use your information to monitor for and detect fraudulent activity, unauthorized access, and other security incidents, helping to maintain the integrity and safety of our website and services.
- For SaaS Product Maintenance and Support: While this Privacy Policy does not cover the specific data collected by our SaaS products from their end-users (which is covered by their respective privacy policies), we may process data related to the operation and maintenance of these products as a service provider for our clients.
3. Disclosure of Your Information
We do not sell, rent, or lease your personal information to third parties. We may disclose your information in the following limited circumstances:
- With Your Consent: We may share your information with third parties when you provide us with explicit consent to do so.
- Service Providers: We engage trusted third-party service providers (such as Google Analytics) to perform functions on our behalf, including website analytics, hosting, and communication services. These providers are contractually bound to protect your information and are only permitted to use it for the specific purposes for which it was provided.
- Legal Obligations: We may disclose your information if we are required to do so by law, in response to a valid legal process (e.g., a subpoena, court order, or government request), or to comply with applicable regulations.
- Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate transaction involving Q5Services, your personal information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
4. Data Security and Retention
We are committed to protecting your personal information. We implement reasonable technical and organizational security measures to safeguard your data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, encryption, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements, or as required by the DPDP Act. When your personal data is no longer required, we will securely delete or anonymize it.
5. Your Rights
As an individual whose personal data we process, you have certain rights concerning your information under the DPDP Act. These rights include:
- Right to Access: You have the right to obtain confirmation as to whether your personal data is being processed, and if so, to access that data and receive information about its processing.
- Right to Correction/Rectification: You have the right to request the correction or completion of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
- Right to Grievance Redressal: You have the right to register a grievance with us regarding the processing of your personal data.
To exercise any of these rights, please contact us using the contact details provided in Section 8. We will respond to your request in accordance with applicable law.
6. International Data Transfer and Governing Law
Our website and services are designed for a global audience. By using our services, you understand and consent to the transfer and processing of your personal information in India, where our primary servers and operations are located. Your data will be protected in accordance with this Privacy Policy and the applicable laws of India.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Thrissur, Kerala, India.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website (q5soft.com) and updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: